Which delivery model is right for your business?

Not every talent requirement calls for staff augmentation or a fully managed BPO. Depending on your operating model, we can support you with Employer of Record (EOR), recruitment and placement, hybrid BPO, CX automation, or a combination of these services.

Most organizations we work with use more than one model over time — or even within the same operation. The right structure depends on who should employ the people, who manages the work, how much operational responsibility you want to retain, and where automation can improve efficiency.

Staff Aug vs. BPO

Employer of Record

Recruitment

Hybrid Delivery

Side by Side

Staff augmentation vs. BPO

The difference is not team size. It is who manages the work, and whether you are buying people or an outcome.

Model A

Staff Augmentation

Technical Talent with Industry Expertise

Staff Augmentation

You add people. You manage them.

Add specific individuals — 1 or 50.

You manage the people.

They integrate into your teams, systems, and culture.

Best for specialized roles and project work.

Maximum control, still fluid to expand or reduce.

Ideal when you have teams and processes, and need capacity.

Choose this when

- You need to expand your existing team quickly.

- Your managers want direct oversight of daily work.

- The work needs close collaboration with internal staff.

- You need specialized technical talent.

- People must work in your systems, tools, and hours.

Model B

BPO

Managed Teams Built Around Your Processes

BPO

You hand over a process. We manage it.

Get an entire team — even if it's two people.

Proxima manages the people.

The team runs to agreed SLAs and KPIs against a defined SOP.

Best for repetitive or high-volume processes.

Maximum cost-efficiency and scalability.

Ideal when you want a process fully managed for you.

Choose this when

- You want to outsource an entire business function.

- The provider should hire, train, supervise, and manage.

- Success is measured by service levels and outcomes.

- You need to scale fast with less management overhead.

- You want continuous process improvement.

Can I get both?

Commonly, yes — staff augmentation for key roles across IT, with BPO teams handling customer service, sales development, and back-office operations.

Explore the other models

Three narrower engagements

Hire locally, no entity

Employer of Record (EOR)

Available in

Dominican Republic & Ecuador

When you need to hire locally but don't want to build the employment infrastructure. Proxima becomes the legal employer — contract, payroll, benefits, and compliance — while you direct the work.

Learn More

Search & placement only

Recruitment

When you only need our hiring expertise. We run the search as head hunters — sourcing, screening, and technical vetting — and hand over finalists. You handle the hire and the ongoing employment.

Learn More

People + cx platform

Hybrid BPO + Automation

When the best model combines automation with people. We deploy solutions from our CX Automation platform and staff the team that sets it up, runs it, and handles what escalates — under BPO or staff augmentation.

Learn More

One partner

One partner. Multiple delivery models.

Your organization may need different levels of control across different functions. Proxima can support that structure without forcing every role into the same delivery model.

We can help you determine which model — or combination of models — makes the most operational and economic sense for your organization.

Free consultation

Staff Augmentation

When you want to manage the people.

BPO

When you want us to manage the people and the process.

EOR

When you want to employ the people without building the local employment infrastructure.

Recruitment

When you only need help finding and vetting the talent.

Hybrid BPO + Automation

When the optimal model combines technology with specialized human teams.